Consumer claim not subject to ‘substitute’ arbitrator 
By:
Pat Murphy
Published: February 8, 2011
Tags: arbitration, consumer protection, Federal Arbitration Act, National Arbitration Forum
A personal computer company could not enforce an arbitration agreement in its sales contract that designated an arbitral forum that no longer accepts consumer arbitrations, the Illinois Supreme Court has ruled in affirming judgment.
Nursing home can’t enforce arbitration clause
By:
Pat Murphy
Published: November 9, 2010
Tags: arbitration, National Arbitration Forum, nursing home litigation
A nursing home could not enforce an arbitration clause in its admissions contract when sued by a patient for negligence, a Pennsylvania appellate court has ruled in affirming judgment.
Consumer law group pushes for arbitration ban
By:
Sylvia Hsieh
Published: April 23, 2010
Tags: arbitration, Arbitration Fairness Act, mandatory arbitration, National Arbitration Forum, National Consumer Law Center
The risk of abuses in arbitration of consumer debt collection that led to the downfall of the National Arbitration Forum and an agreement by four major banks to cease enforcement of mandatory arbitration provisions in debt collection has not gone away, according to a report issued by the National Consumer Law Center.
Lori Swanson: Leveling the playing field for consumers
By:
Sylvia Hsieh
Published: December 10, 2009
Tags: American Arbitration Association, consumer credit card arbitration, National Arbitration Forum
She toppled the dominant player in debt arbitration in the country and changed the face of consumer credit card arbitration overnight.
Lori Swanson, Minnesota’s Attorney General, filed a consumer fraud suit against the National Arbitration Forum in July, alleging that the firm worked closely with creditors and debt collectors behind the scenes, against the interests of consumers while claiming to be a neutral forum.
