You always expect some glitches when your office upgrades its computer software, but when customer records go up in smoke, that’s a real nightmare. For one particularly unlucky dental office, the trouble was compounded by a limitation of liability clause in its software contract.
Last week, the Utah Supreme Court had to decide whether state product liability law prevents a software seller from enforcing such a clause.
This is the first edition of Lawyers USA's Lawyers in Practice, where we discuss the hot issues facing practicing attorneys and law firms.
In this edition, we discuss how to prevent legal malpractice claims with better communication, with Jim Calloway, director of the Oklahoma Bar Association's Management Assistance Program, and Dan Pinnington, vice-president of Claims Prevention and Stakeholder Relations at LawPRO, a professional liability carrier based in Toronto, Canada.